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Google responds to Pixel 2 XL display complaints, promises fix for ‘clicking’ sound on the Pixel 2

Shortly after Google’s new Pixel 2 and Pixel 2 XL began shipping, some users remarkable that the inclination seemed to have some… quirks.

Onscreen colors on the XL seemed faded, some users reported. When switching screens, justification of formerly displayed images infrequently seemed to dawdle (as if they were burned into the screen). Others reported that the screen seemed to spin an peculiar shade of blue depending on your observation angle. Meanwhile, Pixel 2 users reported conference high-pitched “clicking” sounds when on a call.

Google pronounced on Monday that they were questioning the reports, and they’ve just shared their first findings.

You can find the full chronicle here, but the brief version: they consider things are operative mostly as intended, but they’re making a few program changes and fluctuating the device’s guaranty anyway.

On the display’s colors, Google VP of Engineering Seang Chau writes:

We’ve perceived some feedback about the Pixel 2 XL displays not appearing as jam-packed as other phones. We charge this notice to the choice to regulate the Pixel 2 XL for delivering natural, accurate colors, holding advantage of the new tone government support in Android 8.0 Oreo.

Based on the feedback we’ve perceived given announcing Pixel 2 and Pixel 2 XL, we schooled that some users do wish even some-more colourful colors. So, by a program refurbish to Pixel 2 and Pixel 2 XL, we will shortly be adding a new “saturated” tone mode.

In other words: they like the way colors demeanour on the device, but they’re going to supplement a “saturated” mode by way of a program update. The device already has a “Vivid” mode that tweaks the display colors a bit, but it sounds like “saturated” mode will take things even further.

And on the “burn-in” effect:

We’ve perceived reports of Pixel 2 XL inclination exhibiting picture influence on the screen and have been actively questioning them. Extensive contrast of the Pixel 2 XL display show that its spoil characteristics are allied to OLED panels used in other reward smartphones.

With that said, they’re still making some changes to the way the screen works:

  • The nav bar buttons at the bottom of the screen will blur out when not in use
  • They’re dropping the display’s limit liughtness by 50 nits — an volume they contend is “almost undetectable,” but that should revoke aria on the display “significantly.”

And while they’re at it, they’re bumping the guaranty of all Pixel 2/Pixel 2 XL inclination up from one year to two.

Google says the refurbish with these changes should hurl out to the Pixel 2 XL in coming weeks.

As for the clicking sound that some Pixel 2 users were conference during calls, a apart thread on the user forums suggests that Google has pinned down the issue on a program bug in the NFC functionality, and guarantee a fix is on the way. In the meantime, branch off NFC will stop the clicking.

[Cheers to Andrew Martonik for spotting these]

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